Privacy Policy

Last updated: February 19, 2026

1. Introduction

Welcome to Lead Dost ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact information (email address, phone number)
  • Business information (company name, designation)
  • Account credentials (encrypted passwords)
  • Profile information (profile photo, preferences)
  • Communication data (WhatsApp messages, chat history)

2.2 Lead Information

When you use our CRM services, we collect:

  • Lead contact details (name, phone, email)
  • Lead source information (Meta Ads, Google Ads, manual entry)
  • Interaction history and notes
  • Status and conversion data

2.3 Automatically Collected Information

  • Device information (device type, operating system)
  • Usage data (features used, time spent)
  • Log data (IP address, access times)
  • Analytics data (app performance metrics)

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our CRM services
  • Process and manage your leads
  • Enable WhatsApp Business API integration
  • Provide AI-powered chatbot services
  • Send notifications and reminders
  • Improve our services and user experience
  • Provide customer support
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party services like Supabase (database), WhatsApp Business API, AI providers (OpenAI, Google, Anthropic)
  • Team Members: Within your organization as per your role-based access settings
  • Legal Requirements: When required by law or to protect our rights

We do NOT sell your personal data to third parties.

5. Data Security

We implement industry-standard security measures:

  • End-to-end encryption for sensitive data
  • Secure HTTPS connections
  • Row-Level Security (RLS) in our database
  • Regular security audits
  • Secure authentication with OTP verification

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time through our Delete Account page.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Withdraw consent for data processing
  • Lodge a complaint with a supervisory authority

8. Third-Party Services

Our app integrates with:

  • WhatsApp Business API: For messaging (governed by WhatsApp's privacy policy)
  • Meta/Facebook: For lead ads integration
  • Google: For Google Ads and analytics
  • AI Providers: OpenAI, Google Gemini, Anthropic Claude for chatbot services

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: contact@leaddost.com
  • Phone: +91 8052553000
  • Address: Lucknow, Uttar Pradesh, India